Privacy Policy
Your personal information
It’s important that you feel completely comfortable and confident that your personal information is in safe hands. Acacia takes protecting your privacy extremely seriously and takes all reasonable steps to ensure your information is secure. We will process your personal information to answer your enquiries, to enable us to provide a service to you, to keep you informed about what is going on at Acacia and/or to inform you about promotions and fundraising events.
We want to ensure that the personal information we collect from you is used to appropriately support our work together and consider any future dealings that you would like to have with us. The information below is a very brief overview. Click here to view our full privacy notice for those seeking support.
In brief
- We respect your personal data and always store it securely and restrict access.
- We will never sell your personal data.
- We will remove/shred your data if you ask us to, unless we are required by law to keep it.
- We may send you content we think is relevant or interesting to you, but you can unsubscribe or change your contact preferences at any time by ringing us, using 'contact us' on this website, by email to: teamacacia@acacia.org.uk, or by putting it in writing to us at Acacia, 3rd Floor, Plantsbrook House, 94 The Parade, Sutton Coldfield, England, B72 1PH.
What information we collect
The information we collect will vary according to the reason you have provided it to us, from just a name and contact number to much more complex information to enable us to provide support for you.
Why we collect information
We have a legitimate interest to collect and process your information and this forms a legal basis for doing so:
- To respond to website questions and queries.
- To progress your referral and provide support to you.
- So that we can contact you to provide you with updates and news about events, opportunities and fundraising.
- Continuous improvement—we collect feedback, including complaints, and anonymised client demographic information to help improve the service we provide to you and others.
- Anonymised information for reporting to our funders, commissioners and supporters.
Where we collect information from
We collect information through the website enquiries page, referral forms and through the subscribe page.
How long we keep your information for
- We keep personal information for different lengths of time dependent on the purpose. Generally, we would like to keep your information for 5 years unless you ask us not to.
- You can contact us at any time to ask us to remove or amend your personal information.
- If you go on to refer into our service we will keep your information for 8 years in line with current health record guidance.
Who we share your personal information with
Your contact and preference information will be stored on our secure database and also stored in a paper file. This information is accessed only by authorised members of the team. It is not shared with any other external individuals and/or organisations unless it is by mutual agreement with you to help support you or where we believe that you are at serious and immediate risk to yourself and/or others.
We will never sell your personal details to third parties.
Whenever we access or share your personal information, we comply with the standards set by UK data protection legislation at a minimum.
How your information is secure
The security of your information is of utmost importance to us. The organisation has internal policies and controls in place to try to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by its employees in the performance of their duties. We seek to use reasonable measures to protect your information as required by the law, in line with industry standards and in accordance with the policies Acacia has set. Sensitive and special category data is held under strict security conditions.
Your rights
Data protection laws provide you with a number of rights under the data protection laws, namely:
- To access your data (by way of a subject access request);
- To have your data rectified if it is inaccurate or incomplete;
- In certain circumstances, to have your data deleted or removed;
- In certain circumstances, to restrict the processing of your data;
- A right of data portability;
- To object to direct marketing;
- Not to be subject to automated decision making (including profiling), where it produces a legal effect or a similarly significant effect on you;
- To claim compensation.
- To withdraw your consent to our processing of your information at any time.
You can ask for further information about our use of your personal information or complain about its use, by contacting Rob Ewers, our Data Protection Officer, Acacia, 3rd Floor, Plantsbrook House, 94 The Parade, Sutton Coldfield, England, B72 1PH or by email at rob@acacia.org.uk.
If you have any concerns; or are not satisfied with our handling of any request by you in relation to your rights, you also have the right to make a complaint to the Information Commissioner's Office. Their address is: First Contact Team, Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.